Terms and Conditions

This page (together with the documents expressly referred to on it (including, for the avoidance of doubt, our cancellation and refund policy) (“terms and conditions”) tells you information about us and the legal terms and conditions on which you may make a booking through www.northeastladiesday.co.uk (“Site”) to reserve a place on any of the events (“Events”) listed on our Site (“Booking”).

These terms and conditions will apply to any Contract (as defined below) between us for a Booking.

Please read these terms and conditions carefully and make sure that you understand them before making a Booking through our Site. Please note that by making a Booking you agree to be bound by these terms and conditions.

We amend these terms and conditions from time to time as set out in clause 20 below. Every time you wish to make a Booking, please check these terms and conditions to ensure you understand the terms which will apply at that time.

These terms and conditions, and any Contract (as defined below) between us, are only in the English language.

You should print a copy of these terms and conditions for future reference.

1. INFORMATION ABOUT US

www.northeastladiesday.co.uk is a site operated by North East Ladies Day (“NELD”) (“we“, “us” and “our”).

2. AVAILABILITY

Our Site is only intended for use by individuals.

3. YOUR STATUS

By making a Booking through our Site, you warrant that:

a. You are legally capable of entering into a binding contract and you have authority to bind any business on whose behalf you make a Booking; and

b. You are at least 18 years old.

4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

a. Your booking request constitutes an offer by you to us to reserve your place at the Event specified in your booking request. All booking requests are subject to acceptance by us. We will accept your booking request by sending to you a booking request confirmation by e-mail (“Booking Request Confirmation”) at which time your place at the Event has been reserved and the contract between us (“Contract”) has been formed.

b. The Contract will relate only to the Booking which is set out in the Booking Request Confirmation. We will not be obliged to accept your booking request for any other Event(s) which may have been part of your original booking request.

c. If we are unable to accept your booking request for any reason (for example, there are no more spaces available at the relevant Event), we will inform you of this by e-mail and we will not process your booking request. If you have already paid for the Booking, we will refund you the full amount as soon as possible.

d. Following your receipt of a Booking Request Confirmation and the Contract being formed we may cancel the Contract (and the corresponding Booking in respect of the relevant Event) in the event we later discover that the relevant Event is overbooked (i.e. full) or you have paid, or are due to pay the incorrect price for any reason (including because we have incorrectly stated the price for the relevant Event on our Site or because you do not meet the required criteria for the ticket type you have selected). We will notify you as soon as possible in such an event however please note that we accept no responsibility whatsoever for any loss, claim, damage, costs or expenses suffered or incurred by you as a result of us cancelling the Contract (and the corresponding Booking in respect of the relevant Event) in such circumstances (including, but not necessarily limited to, travel and accommodation costs you have incurred).

5. OUR EVENTS

a. The description of the Events shall be as set out on our Site. Any typographical error, clerical or minor / other error or omission in any document or information issued by us shall be subject to correction without any liability on our part.

b. You must ensure that the terms of your booking request placed through our Site are complete and accurate and that you give us any necessary information relating to the Booking and the Event to enable us to duly perform the Contract.

6. USE OF OUR SITE AND HOW WE USE YOUR PERSONAL INFORMATION

a. Your use of our site is governed by our Terms of website use and Website Acceptable Use Policy. Please take the time to read these, as they include important terms which apply to you.

b. We only use your personal information in accordance our Privacy Policy. For details, please see our Privacy Policy. Please take the time to read these, as they include important terms which apply to you.

7. PRICE AND PAYMENT

a. The price for Booking a place on an Event will be as quoted on our Site from time to time, except in cases of obvious error.

b. Unless otherwise agreed by us, payment for all Bookings is in advance and must be by debit card, cash or cheque.

c. If you fail to pay the relevant price for Booking an Event in accordance with clause 7b above, we reserve the right to send to you an invoice in respect of any outstanding sums owed by you to us in respect of the Booking and you shall pay such invoice within the time limit stipulated on the relevant invoice or, if no time limit is so specified, within 30 days of the date of the invoice. We reserve the right to send to you a Booking Request Confirmation despite the fact that payment of the price for the Booking of the relevant Event has not been made in our absolute and sole discretion. If we do send to you a Booking Request Confirmation in such circumstances please note that you remain liable to pay the price for Booking the relevant Event. We reserve the right to charge you an administration fee of £10.00 if we are required to send out an invoice to you in accordance with this clause 7c.

8. OUR CANCELLATION AND REFUND POLICY

a. You can only cancel a Booking (and therefore the Contract) in accordance with our cancellation and refund policy. You will only be entitled to a refund of the price paid for a Booking (if any) in accordance with our cancellation and refund policy.

b. We will usually refund any money received from you using the same method originally used by you to pay for the Booking.

9. USE OF YOUR IMAGES

You acknowledge that NELD and authorised third parties may record, video, photograph /or audio record throughout the ticketed event. You give your express consent to the use of your actual or simulated likeness in connection with the advertising, production and/or exhibition of the ticketed Event or otherwise in any/all media throughout the world.

10. OUR LIABILITY

a. Our liability for losses which you suffer as a result of any breach by us of these terms and conditions or arising in connection with your access to or use of our Site or any material on it, is strictly limited to the price of the Booking under which the claim arises.

b. This does not include or limit in any way our liability:
i. For death or personal injury caused by our negligence;
ii. For fraud or fraudulent misrepresentation; or
iii. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

c. We are not responsible for any indirect losses which you may suffer as a result of any breach by us of these terms and conditions or which arise out of or in connection with your access to or use of our Site or any material on it and which are not foreseeable by you and us, including but not limited to:
i. loss of business
ii. loss of data, or
iii. waste of management or office time, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable provided that this clause 9 shall not prevent claims for loss of or damage to your tangible property that fall within the terms of clause 9a or any other claims for direct financial loss that are not excluded by any of categories i-iii inclusive of this clause 9c.

11. INDEMNITY

You agree to indemnify us against any loss, claim, damage, costs or expenses suffered by or made against us arising out of the Booking save where such loss, claim, damage, costs or expenses arise wholly or in part from negligence on our part.

12. CONFIDENTIALITY

a. We shall endeavour to keep any confidential information provided by you to us, confidential and secret.

b. We shall only use the confidential information for the purpose of performing the Contract.

c. The obligations set out in clause 12a and 12b shall not apply to any information which:
i. was known or in our possession before it was provided by you to us;
ii. is, or becomes, publicly available through no fault on our part
ii. is provided to us by a third party, who did not breach any confidentiality obligations by making such disclosure;
iv. was developed by us (or on our behalf) without direct access to, or use or knowledge of the confidential information supplied by you; or
v. is required to be disclosed by order of a court of competent jurisdiction
vi. The obligations set out in this clause 12 shall survive termination of the Contract for a period of 12 months.

13. WRITTEN COMMUNICATIONS

Applicable laws require that some of the information or communications we send to you should be in writing. When using our Site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.

14. NOTICES

Any notice to be given by either us to the other under these terms and conditions must be by e-mail addressed to the other party at the e-mail address which you provide in your order or to our e-mail address as set out in the Booking Request Confirmation.

15. TRANSFER OF RIGHTS AND OBLIGATIONS

a. The Contract between us is binding on you and us and on our respective successors and assigns.

b. You may not transfer, assign, charge or otherwise dispose of the Contract, or any of your rights or obligations arising under it, without our prior written consent.

c. We may transfer, assign, charge, sub-contract or otherwise dispose of the Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

16. EVENTS OUTSIDE OUR CONTROL

a. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

b. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

i. Strikes, lock-outs or other industrial action.
ii. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
iii. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
iv. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
v. Impossibility of the use of public or private telecommunications networks.
vi. The acts, decrees, legislation, regulations or restrictions of any government.

c. Our performance under the Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17. WAIVER 

a. If we fail, at any time during the term of the Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

b. A waiver by us of any default shall not constitute a waiver of any subsequent default.

c. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 14.

18. SEVERABILITY

If any of these terms and conditions or any provisions of the Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

19. ENTIRE AGREEMENT

a. These terms and conditions together with our cancellation and refund policy and any other documents referred to in them represent the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

b. We each acknowledge that, in entering into the Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to the Contract except as expressly stated in these terms and conditions, the cancellation and refund policy or any documents referred to in them.

c. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

20. OUR RIGHT TO VARY THESE TERMS AND CONDITIONS

a. We have the right to revise and amend these terms and conditions, our cancellation and refund policy and/or any documents referred to in them from time to time. This right shall not affect the existing terms and conditions, cancellation and refund policy and any other documents referred to in them accepted by you at the time of Booking an Event which shall govern our contractual relationship with you in respect of that Booking.

b. Every time you make a Booking for an Event through our Site, the terms and conditions, cancellation and refund policy and documents referred to in them in force at that time will apply to the Contract between you and us.

21. LAW AND JURISDICTION

Our Site is operated and controlled from the United Kingdom and contracts for Booking an Event through our Site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

 

Acceptable Use Policy

This acceptable use policy sets out the terms between you and us under which you may access our website www.northeastladiesday.co.uk (our site).

This acceptable use policy applies to all users of, and visitors to, our site.

Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use.

www.northeastladiesday.co.uk is a site operated by North East Ladies Day (“NELD”) (we or us).

Prohibited uses

You may use our site only for lawful purposes.  You may not use our site:

  • In any way that breaches any applicable local, national or international law or regulation.
  • In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • For the purpose of harming or attempting to harm minors in any way.
  • To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards (see full details below).
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • Not to use any information, data or materials on our site (including information regarding our members) for the purposes of advertising, promotion, marketing or any other commercial purpose without first having obtained our consent or the consent of the member(s) directly.
  • Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
  • Not to access without authority, interfere with, damage or disrupt:
    • any part of our site;
    • any equipment or network on which our site is stored;
    • any software used in the provision of our site; or
    • any equipment or network or software owned or used by any third party.

Suspension and termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site.  When a breach of this policy has occurred, we may take such action as we deem appropriate.

Failure to comply with this acceptable use policy constitutes a material breach of the terms of website use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our site.
  • Immediate, temporary or permanent removal of any posting or material uploaded by you to our site.
  • Issue of a warning to you.
  • Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach.
  • Further legal action against you.
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

We exclude liability for actions taken in response to breaches of this acceptable use policy.  The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

Copyright

In order for us to be able to use our contributions, you agree to only submit contributions which are your original work. You must not violate, plagiarise or infringe the rights of third parties including copyright, trade mark, trade secrets, privacy, personal or proprietary rights.

You agree, by submitting your contribution, to grant us a perpetual, royalty free, non-exclusive, sub-licensable right, and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, make available and exercise all copyright with respect to your contributions worldwide and/or to incorporate your contribution in other works in any media now or in the future for the full term of any rights that may exist in your contribution.

If you do not want to grant to us the rights set out above, please do not submit any contribution to our site.

By submitting any contribution to our site, you warrant that your contribution is your own original work and that you have the right to make it available to us for all the purposes specified above. You further warrant that your contribution does not infringe any applicable law, rule or regulation. You agree to indemnify us against all legal fees, damages and other expenses that may be incurred by us as a result of any breach by you of the above warranties.

Changes to the acceptable use policy

We may revise this acceptable use policy at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

 

Cancellation and Refund Policy

North East Ladies Day (“NELD”) is committed to providing a high quality variety of events to its supporters.

The following page outlines the circumstances in which NELD or you may cancel a Contract made through our site and your right to a refund in respect of such cancellation (if any).

Terms defined in our terms and conditions of booking have the same meaning in this cancellation and refund policy unless otherwise stated.

1. DAYTIME EVENTS

Cancellation by you:

You may cancel a Booking (and therefore a Contract) at any time by sending to NELD written notice to that effect in accordance with this cancellation policy. However:

  1. If you notify NELD of a cancellation 28 days or more prior to the date of the Event, a full refund of the price paid for the Event will be given;
  2. If you notify NELD of a cancellation less than 28 days prior to the date of the event, no refund of the price paid for the Event will be given.
  3. If the Event is an exhibition stand or sponsorship, no refund of the price paid will be given regardless of when the cancellation is made.

Cancellation by NELD:

  1. We may cancel a Booking (and therefore a Contract) at any time by sending to you written notice to that effect.
  2. A full refund of the price paid for the Event will be given to you except in the following circumstances where no refund of the price paid for the Event will be given:
  3. where NELD cancels the Booking (and therefore the Contract) in circumstances where it is, or has been, prevented from performing its obligations by a Force Majeure Event; or 

2. EXHIBITION STAND HOLDERS

Cancellation by you: 

You may cancel a Booking (and therefore a Contract) at any time by sending to NELD written notice to that effect in accordance with this cancellation policy, however:

  1. If you notify NELD of a cancellation up to 1 year prior to the date of the Event, 20% of the total charge is payable by the standholder;
  2. If you notify NELD of a cancellation up to 6 months prior to the date of the event, 50% of the total charge is payable by the standholder;
  3. If you notify NELD of a cancellation less than 6 months prior to the date of the event, 100% of the total charge is payable by the standholder.

Cancellation by NELD:

  1. We may cancel a Booking (and therefore a Contract) at any time by sending to you written notice to that effect.
  2. A full refund of the charges paid will be given to you except where NELD cancels the Booking (and therefore the Contract) in circumstances where it is, or has been, prevented from performing its obligations by a Force Majeure Event.

This cancellation and refund policy is in addition to any rights of cancellation/refund contained in our terms and conditions of booking.

Notice of cancellation must be given by e-mail to [email protected]  

 

Privacy Policy

North East Ladies Day (“NELD”), (“we”, “us” and “our”) are committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

By visiting www.northeastladiesday.co.uk (“our site”) and/or providing personal information to us, you consent to us obtaining personal information from you and processing such personal information in accordance with this policy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. 

You may give us information about you by filling in forms or relevant fields on our site or by corresponding with us by telephone, e-mail or otherwise. This includes information you provide when you book an event through our site, participate in discussion boards or other social media functions on our site and/or when you report a problem with our site. The information you give us may include, without limitation, your name, address, e-mail address and phone number (mobile or landline), date of birth and/or financial and credit card information.

Information we collect about you.

With regard to each of your visits to our site we may automatically collect the following information:

  • technical information, including the Internet protocol (“IP”) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
    – information about your visit, including the full Uniform Resource Locators (“URL”) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources.

We may also work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies 

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Where we store your personal data 

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

  • To ensure that content of our site is presented in the most effective manner for you and for your computer.
  • To provide you with information on events that you request from us or which we feel may interest you.
  • To notify you about changes to our events.
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer. As part of our efforts to keep our site safe and secure;
  • To provide you, or permit selected third parties to provide you, with information about events we feel may interest you and you hereby consent to us using your information in this way and by any of the following means:
    • electronic means (e-mail or SMS);
    • telephone; or
    • post

If you want us to stop using your data in this way, or passing your details on to third parties for marketing purposes, please let us know.

We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users.

We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

Disclosure of your information

We may disclose your personal information to third parties in the following circumstances:

  • If you have booked an event with us, we may disclose your personal information to other delegates attending the same event, the organiser of the relevant event and/or the sponsor(s) of the relevant event.

You hereby consent to us passing on your personal information in this way and acknowledge that the recipients of such information may use this information for any purpose including contacting you for marketing purposes.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use, or terms and conditions of supply and/or other agreements; or to protect the rights, property, or safety of NELD, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

If you post or send offensive, inappropriate or objectionable content anywhere on or to our site, or otherwise engage in any disruptive behaviour on our site or are otherwise in breach of the terms of our Acceptable Use Policy, we may use your personal information to stop such behaviour.

Where we reasonably believe that you are or may be in breach of any applicable laws or regulations (for example, where content that you have posted on our site is, or may be deemed, defamatory), we may use your personal information to inform relevant third parties (such as your employer or law enforcement agencies) about the relevant content or your behaviour.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your right to prevent such processing at any time by contacting us at NELD.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you.

Changes to our privacy policy 

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to [email protected]

 

Terms of Website Use

These terms of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website www.northeastladiesday.co.uk (our site), as a guest. Use of our site includes accessing, browsing, or purchasing tickets for upcoming events via tour site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.

By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.

Information about us

www.northeastladiesday.co.uk is a site operated by NELD (“We”, “Us” and “Our”).

Changes to these terms

We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our site

We may update our site from time to time with upcoming events, and may change the content at any time.

However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it

We do not guarantee that our site, or any content on it, will be free from errors or omissions.

Accessing our site

Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Intellectual property rights

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.

Limitation of our liability

Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Uploading content to our site

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with the content standards set out in our Acceptable Use Policy.

You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy.

The views expressed by other users on our site do not represent our views or values.

Viruses

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the content standards set out in our Acceptable Use Policy. 

If you wish to make any use of content on our site other than that set out above, please contact NELD.

Third party links and resources in our site

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those sites or resources.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us

To contact us, please email [email protected]

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